Privacy Policy

What this section covers: Information you may choose to provide when you contact us or use one of our online services.

Depending on how you interact with Christensen Properties, you may provide information such as:

- Your name

- Email address

- Phone number

- Property address

- Mailing address

- Preferred way to be contacted

- Preferred contact time

- Your real estate goals or timeline

- Information about a property

- Whether you are currently represented by another real estate professional

- Buying, selling, investing, or financing interests

- Appointment and scheduling information

- Questions, comments, or notes you submit

- Information entered into forms, surveys, calculators, assessments, or other online tools

- Information you voluntarily provide during a website-chat conversation

- Business, property, financing, or investment-related information you voluntarily provide when requesting applicable services

You may provide this information when you:

- Ask about selling a property

- Request information about your home's potential value

- Ask about buying a property

- Inquire about a listing

- Schedule a meeting

- Download a guide or resource

- Subscribe to email communications

- Use a real estate calculator

- Ask about real estate investing or financing

- Complete a form, survey, or questionnaire

- Communicate with our website chat

- Contact us for another real estate-related purpose

Please do not provide Social Security numbers, passwords, complete bank-account numbers, security codes, or other highly sensitive information through general website forms or website chat unless we specifically request that information through an appropriate secure process.

What this section covers: How information may be collected and used when you communicate with our AI-assisted website chat.

Christensen Properties may use an AI-assisted conversation tool to answer basic website inquiries, help visitors navigate available information, and collect information needed to understand or route an inquiry.

During a website-chat conversation, you may be asked to provide basic information such as:

- Your name

- Email address

- Phone number

- Property address or property information

- The reason for your inquiry

- Your general real estate interests or goals

- Other information you voluntarily choose to provide

Information you provide through website chat may be:

- Recorded as part of the conversation

- Stored in our customer relationship management system

- Added to or associated with your Christensen Properties contact record

- Reviewed by Christensen Properties personnel

- Used to help us understand and respond to your inquiry

- Used for appropriate follow-up and customer-service purposes

Our AI-assisted chat is intended primarily for basic information, inquiry handling, and contact-information gathering.

It is not intended to make final decisions regarding whether you qualify for housing, brokerage services, financing, or another real estate opportunity.

Christensen Properties personnel may review information collected through the chat and provide human follow-up when appropriate.

Because AI-generated responses may not always be complete or appropriate for every situation, you should not use website chat as a substitute for individualized legal, tax, financial, lending, or other professional advice.

Please do not enter highly sensitive financial, identity, account, password, or security information into website chat.

What this section covers: Technical information that may be collected when you use our websites.

When you visit or interact with our websites, our website platform and technology providers may automatically receive certain technical information.

This information may include:

- IP address

- Browser type

- Device type

- Operating system

- Pages visited

- Referring website or traffic source

- Website interactions

- Date and time of your visit

- Approximate geographic location

- Cookie or similar technology identifiers

We may use this information to:

- Operate our websites

- Understand website traffic

- Improve website functionality

- Improve user experience

- Troubleshoot technical problems

- Maintain website security

- Understand how visitors find us

- Measure marketing and advertising performance

What this section covers: Why Christensen Properties collects and uses personal information.

We may use information you provide to:

- Respond to your questions

- Follow up on an inquiry

- Schedule or manage an appointment

- Help you explore selling a property

- Help you explore buying a property

- Review information about your property

- Provide home-value or market information

- Provide information about listings

- Communicate with you about a real estate matter

- Provide information or resources you requested

- Send guides, reports, articles, videos, or educational materials

- Respond to investing or financing questions

- Create and maintain customer, prospect, and contact records

- Maintain communication preferences

- Provide relevant real estate information

- Improve our websites and services

- Understand website and marketing performance

- Protect our systems against fraud, misuse, or security threats

- Maintain appropriate real estate brokerage and business records

- Meet legal, licensing, regulatory, contractual, or professional obligations

Where you have provided consent, or where otherwise permitted by law, we may also use your contact information to send real estate news, market updates, educational content, property or service information, offers, and other marketing or promotional emails.

What this section covers: How Christensen Properties uses email, including email campaigns.

Email is one of the primary ways Christensen Properties communicates with customers, prospects, subscribers, contacts, and people who request information from us.

Depending on your relationship with us, emails may include:

- Information you requested

- Appointment information

- Property or listing information

- Home-selling information

- Home-buying information

- Real estate market updates

- Educational articles or videos

- Guides and resources

- Investing or financing information

- Events or educational opportunities

- Follow-up communications

- Christensen Properties news

- Information about our services

- Other real estate-related marketing or promotional communications

- Offers and promotional information

We may use customer relationship management and email-marketing technology to organize our contact database and send these communications.

When you submit a form that includes marketing consent, we may use the contact information you provide to send occasional marketing or promotional emails consistent with that consent.

Marketing emails will provide an available way to unsubscribe where required.

If you no longer wish to receive marketing emails from Christensen Properties, you may use the unsubscribe link contained in an applicable email.

We will process valid unsubscribe requests as required by applicable law.

Unsubscribing from marketing communications does not necessarily prevent us from sending messages reasonably necessary for:

- An appointment

- A request you made

- An active real estate transaction

- A contractual relationship

- Administrative matters

- Legal or regulatory matters

- Other non-marketing services you requested

What this section covers: Why we may collect your phone number even though we do not currently operate automated phone or SMS marketing campaigns.

Some Christensen Properties forms, surveys, and website-chat conversations may ask for your phone number.

Your phone number may be maintained as part of your Christensen Properties customer, prospect, or contact record.

We may use it when direct communication is appropriate regarding:

- An inquiry you made

- A meeting or appointment

- A property you asked about

- Information you requested

- A real estate matter you are discussing with us

- An active real estate transaction

- Appropriate human follow-up

Christensen Properties does not currently use information collected through its websites to automatically enroll people in recurring SMS marketing campaigns, automated calling campaigns, or Voice AI calling programs.

Providing a phone number through a form, survey, or website chat does not by itself enroll you in one of those programs.

Phone calls or text communications, when used, are currently handled directly by Christensen Properties personnel as part of normal person-to-person business communication.

If our communication systems materially change in the future, we may update our disclosures and consent practices as appropriate before implementing those changes.

What this section covers: How information may be stored as part of your Christensen Properties contact record.

Information you provide through:

- Website forms

- Surveys

- Appointment requests

- Website chat

- Email

- Direct communications

- Real estate inquiries

- Other Christensen Properties interactions

may be stored in our customer relationship management system.

Your contact record may include information such as:

- Name

- Email

- Phone number

- Property information

- Inquiry history

- Communication history

- Appointment information

- Notes related to your inquiry

- Communication preferences

- Other information you voluntarily provide

We use this information to organize communications, understand prior interactions, provide appropriate follow-up, maintain business records, and improve customer service.

What this section covers: Technology and service providers that may process information on behalf of Christensen Properties.

Like most modern businesses, Christensen Properties uses outside technology and service providers.

They may help us with:

- Website hosting

- Website chat and AI-assisted conversations

- Customer relationship management

- Email delivery and marketing

- Forms and surveys

- Appointment scheduling

- Data storage

- Analytics

- Advertising technology

- Electronic signatures

- Real estate transaction management

- Security and fraud prevention

- Other business technology

These companies may process information on our behalf when reasonably necessary to provide their services.

We do not give a service provider permission merely through that relationship to independently use your Christensen Properties contact information for unrelated marketing.

What this section covers: Information that may need to be shared when we help you buy, sell, or complete a real estate transaction.

Real estate transactions involve multiple professionals and companies.

If you choose to work with Christensen Properties on a transaction, information may need to be provided to parties such as:

- Realty One of New Mexico

- Other real estate professionals involved in the transaction

- Title companies

- Escrow or closing providers

- Lenders or mortgage professionals

- Appraisers

- Inspectors

- Contractors or vendors

- Attorneys or professional advisors

- Other parties reasonably involved in completing the transaction

We may provide information that is reasonably necessary for the transaction, required by law or professional obligations, or authorized by you.

What this section covers: What happens when you request a referral or introduction.

You may sometimes ask Christensen Properties to connect you with another professional or business.

For example, you may ask for a connection to a:

- Lender

- Mortgage professional

- Title company

- Inspector

- Contractor

- Attorney

- Other real estate-related professional

If you request that connection, we may provide information reasonably necessary to help facilitate the introduction.

Once you communicate directly with an independent provider, that provider is responsible for its own privacy practices, communications, and legal obligations.

What this section covers: Information you may provide when asking about mortgages, investor financing, private money, or other real estate financing.

Christensen Properties may provide information or resources related to real estate financing.

Depending on the inquiry, you may voluntarily provide information concerning:

- A property

- A proposed transaction

- Financing amount

- Investment strategy

- Business entity

- Financing needs

- Other information relevant to the request

Some financing products or services may involve independent lenders, brokers, financial institutions, or other providers.

Information you provide directly to an independent financial provider is generally governed by that provider's privacy policy and applicable legal requirements.

If a particular financing activity requires additional financial-privacy notices or disclosures, those notices may supplement this Privacy Policy.

What this section covers: Technologies that help us understand website activity and marketing performance.

Our websites may use cookies, pixels, analytics tools, advertising technologies, and similar systems.

These technologies may help us:

- Keep website features operating

- Understand website traffic

- Learn how visitors find our website

- Understand which pages visitors use

- Improve website performance

- Measure advertising and marketing effectiveness

- Identify technical or security issues

Some of these technologies are provided by independent companies with their own privacy practices.

Your browser or device may allow you to restrict or disable certain cookies. Doing so may affect how some website features work.

What this section covers: How we protect against discriminatory use of information in our real estate business.

Christensen Properties is committed to Equal Housing Opportunity.

We do not use information collected through our websites, forms, surveys, customer database, website chat, AI-assisted tools, or communications to unlawfully discriminate, steer, restrict real estate services, or establish unlawful housing preferences based on a characteristic protected by applicable federal, New Mexico, or local law.

Our website Conversation AI is intended for basic information gathering, inquiry handling, and customer assistance.

It is not intended to make final decisions regarding housing eligibility, brokerage representation, financing approval, or access to housing opportunities based on protected characteristics.

We intend to use personal information for legitimate real estate, communication, marketing, transaction, customer-service, compliance, and business purposes.

What this section covers: Why we may ask whether you are already working with another real estate professional.

Some forms, surveys, or conversations may ask whether you are currently represented by another real estate broker or professional.

We may use this information to:

- Better understand your situation

- Communicate appropriately

- Respect existing brokerage relationships

- Avoid inappropriate solicitation or interference

- Meet professional or ethical obligations

Providing this information does not automatically create a brokerage relationship with Christensen Properties.

What this section covers: Circumstances where we may need to use, preserve, or disclose information because of legal or professional obligations.

We may use, preserve, or disclose information when reasonably necessary to:

- Comply with applicable law or regulation

- Respond to a court order, subpoena, or lawful government request

- Meet real estate brokerage or licensing requirements

- Maintain legally required records

- Investigate suspected fraud, misuse, or unlawful activity

- Protect our rights, property, systems, clients, or others

- Establish, exercise, or defend legal rights or claims

What this section covers: Steps intended to reduce the risk of unauthorized access, loss, or misuse.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

- Unauthorized access

- Improper use

- Loss

- Alteration

- Destruction

- Unauthorized disclosure

We intend to limit access to information to Christensen Properties personnel and service providers who have a legitimate business reason to use it.

However, no website, customer relationship management platform, AI system, email platform, cloud service, electronic communication, or data-storage system can be guaranteed to be completely secure.

For that reason, we cannot guarantee absolute security.

What this section covers: How we respond if personal information is involved in a qualifying security incident.

If we become aware of a security incident involving personal information, we may:

- Investigate what occurred

- Take reasonable steps to contain or correct the issue

- Determine what information may have been affected

- Determine whether notification is legally required

- Notify affected individuals, regulators, or other parties when required by applicable law

Any required notifications will be provided according to the laws and requirements applicable to the particular incident.

What this section covers: Why information may remain in our records after an inquiry is complete.

We may retain personal information for as long as reasonably necessary to:

- Respond to you

- Maintain customer, prospect, and contact records

- Maintain website-chat and inquiry records

- Provide real estate services

- Maintain transaction records

- Maintain communication and marketing preferences

- Document communications

- Meet real estate brokerage requirements

- Maintain accounting or tax records

- Prevent fraud or security issues

- Resolve disputes

- Meet legal, contractual, regulatory, or professional obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably needed, it may be deleted, anonymized, archived, or securely disposed of according to our business practices and applicable requirements.

What this section covers: What you may ask us to change regarding your information or communications.

You may contact Christensen Properties if you would like to:

- Correct inaccurate information

- Update information you previously provided

- Change certain communication preferences

- Unsubscribe from marketing emails

- Ask us to stop certain direct communications

- Ask questions about how information associated with you is being used

- Request deletion of certain information when legally and reasonably permitted

Some information may need to be retained when reasonably necessary to:

- Complete or document a real estate transaction

- Provide a service you requested

- Meet brokerage or licensing requirements

- Maintain legally required records

- Maintain accounting or tax records

- Prevent fraud or security problems

- Resolve disputes

- Establish or defend legal rights

- Meet another legitimate legal, contractual, or business requirement

We may take reasonable steps to verify your identity before processing certain privacy requests.

If applicable law provides additional privacy rights, qualifying requests will be addressed as required by that law.

What this section covers: What happens when you leave a Christensen Properties-controlled website.

Our websites may contain links to independent third-party websites or services, including:

- Property-search platforms

- Mortgage or financing providers

- Social media platforms

- Video platforms

- Contractors

- Professional service providers

- Other real estate or business resources

Once you leave a Christensen Properties-controlled website or provide information directly to another organization, that organization's privacy policy generally governs the information you provide.

Christensen Properties does not control the privacy, security, content, or business practices of independent third parties.

We encourage you to review applicable third-party privacy policies before providing sensitive or financial information.

What this section covers: Our websites and real estate services are intended for adults.

Christensen Properties websites and real estate services are not directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 through our general website services or website chat.

If we become aware that personal information was collected from a child in circumstances requiring removal under applicable law, we will take reasonable steps to address it.

What this section covers: What may happen to records if Christensen Properties is sold, merged, reorganized, or transferred.

If all or part of Christensen Properties is sold, merged, acquired, reorganized, or transferred, information associated with the affected business operations may be included in that transaction where permitted by applicable law.

Any such transfer remains subject to applicable privacy and legal requirements.

What this section covers: How we will handle future changes to our technology or privacy practices.

Our business, website, technology, communication systems, and services may change over time.

For example, Christensen Properties may adopt new communication or AI technologies in the future.

If our collection, use, or handling of personal information materially changes, we may update this Privacy Policy to reflect those changes.

Updates may also be made because of changes in:

- Applicable laws or regulations

- Website functionality

- Marketing practices

- Communication practices

- AI or other technology

- Security practices

- Data-handling practices

- Business operations

When we revise this Privacy Policy, the updated version will be posted on this page and the Effective Date will be updated.

What this section covers: How to reach Christensen Properties with a privacy or communication question.

If you have a question about this Privacy Policy, information you previously provided, or your communication preferences, please contact:

EQUI T SOLUTIONS GROUP LLC DBA Christensen Properties

Albuquerque, New Mexico

Phone: 505-883-9400

Website: www.christensenproperties.com

For privacy-related questions or requests, please identify your communication as a “Privacy Request” so we can route it appropriately.